TY  - BOOK
AU  - Taylor, Shirley
AU  - Gartside, L
TI  - Model business letters, emails and other business documents
SN  - 97881317050704
U1  - 428 
PY  - 2004/// (5th reprint 2009)
CY  - Delhi
PB  - Pearson Education
KW  - Business correspondence
KW  - Model
ER  -