opac header



658.812
NAT'P05


PG/2890
UG/14069
Nath, Dhruv
The Nuts and bolts of CRM : customer relationship management / Dhruv Nath. – New Delhi : Tata mcGraw-Hill , c2005 (2006 1st imprint)
xxii, 208 [2]p. : ill.
ISBN0070499640 : Rs.
. Customer relations